Privacy Policy

Flipvendo (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flipvendo.com

 or use our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide services, improve your experience, and ensure secure transactions. Information may include:

a. Personal Information

• Name, email, phone number
• Shipping and billing address
• Payment details (credit/debit card, UPI, net banking)

b. Account Information

• Account login credentials
• Order history, wishlists, saved preferences

c. Transactional Information

• Products purchased, cart details, discounts used
• Payment confirmation, invoice generation

d. Technical / Device Information

• IP address, browser type, device type, OS, access times
• Cookies, session information, usage patterns

e. Optional Information

• Customer feedback, product reviews, ratings
• Participation in contests, surveys, newsletters

2. How We Use Your Information

We use your information for the following purposes:

• To process orders and payments
• To provide customer service and resolve issues
• To improve our website, services, and offerings
• To send order updates, invoices, and notifications
• To send marketing communications (only if you opt-in)
• To comply with legal obligations under Indian laws
• To prevent fraud and ensure secure transactions

3. Sharing Your Information

Flipvendo does not sell or rent your personal data. We may share your information only with:

a. Service Providers

• Courier and logistics partners (Bluedart, Delhivery, DTDC) for delivery
• Payment gateways for processing transactions
• IT and cloud service providers for website operations

b. Legal Requirements

Government authorities, law enforcement, or regulatory agencies if required by law

c. Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred, subject to legal compliance

d. Anonymized Data

Aggregated or anonymized data for analytics, research, or marketing purposes

4. Cookies and Tracking Technology

We use cookies, web beacons, and similar technologies to:

• Enhance your browsing experience
• Remember login credentials and preferences
• Track website traffic and usage patterns
• Improve our marketing and promotional campaigns

You can manage cookies via your browser settings, but some website features may not function without them.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for all transactions
• Restricted access to authorized employees only
• Secure storage of data on protected servers

Note: No online system is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

1. Access your personal data
2. Correct / Update incorrect information
3. Delete your account and personal data
4. Opt-out of marketing emails or SMS

To exercise your rights:

Email: support@flipvendo.com

Phone: +91 98446 45554

Requests will be processed within 30 days, except where legal obligations require longer retention.

7. Children’s Privacy

Our services are not intended for children under 13 years. We do not knowingly collect personal data from children without parental consent.

If we discover that we have collected data from a child under 13 without consent, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites. Flipvendo is not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9. Retention of Information

We retain your data only as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymized.

10. Contact Information

For any questions, concerns, or requests regarding your personal data:

Business Email: support@flipvendo.com

Business Phone: +91 98446 45554

Business Address: #38, 1st Floor, 7th Cross, 1st Main, Sakamma Garden, Basavanagudi, Bangalore – 560004